SHIPPING & RETURNS

Shipping and Delivery

Orders are shipped to the delivery address provided by the customer during checkout.

Estimated delivery times are provided for informational purposes and may be affected by customs procedures, transportation delays, force majeure events or circumstances outside the control of ESME GLOBAL CACAO

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For international shipments, including shipments to Switzerland, the customer may be responsible for applicable import duties, customs fees or taxes unless otherwise expressly stated at checkout.

The customer is responsible for ensuring that the delivery information provided is complete and accurate. 

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Returns and Refunds

Returns and refunds are handled according to the conditions applicable to the specific product and order.

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Because cocoa and other food products may be perishable or subject to food-safety requirements, returns may be restricted for opened, damaged or improperly stored products.

If a product arrives damaged, defective or different from the product ordered, the customer should contact ESME GLOBAL CACAO as soon as possible and provide the order number and, where applicable, photographs of the product and packaging.

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Any refund will be processed using the original payment method whenever technically possible.

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Important: Swiss law does not generally provide an automatic statutory 14-day withdrawal period for ordinary online purchases. A seller may voluntarily offer such a right.

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